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Be More Timely with Your Twitter Updates
Dear Twitter Friends (Tweeps): We’ve all done it – thought of a clever idea, jotted down 140 120 characters and then clicked “send.” Yet, as Dan Zarrella and others have noted, now is not always the...
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What’s a Community Manager’s Secret Weapon?
About 18 months ago I wrote a post on generosity, the secret weapon of a community manager. And since that time one of the best places that has emerged for conversation about Community has been the...
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As a community manager, how should you be using Twitter?
photo by http://www.flickr.com/photos/stuckincustoms/ Imagine you are a community manager and today is your first day promoting the brand. How should you use Twitter? You might be overwhelmed with the...
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You need a better content calendar
We have a content publishing problem photo by http://www.flickr.com/photos/robellisphotography/ Hey you there. The one with the combination of WordPress, Hootsuite, Tweetdeck, Twitter, Buffer,...
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How to Hire an Awesome Community Manager for your Startup
photo by https://www.flickr.com/photos/evilerin/3152173431 Who will be successful as a community manager? I love coming across new community managers who say, “I guess I’ve been doing this my whole...
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How do community managers build community?
courtesy of https://www.flickr.com/photos/31246066@N04/4936872846 Talking to customers. Understanding their needs. Brokering disputes. Learning what’s best for the community as stated by the members of...
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